Shipping and handling

Information on free shipment within Germany:

free shipment in Germany* (with asterisk)

When you have an item marked with “free shipment in Germany*” (with asterisk) in your order, your whole order is free from shipping costs for delivery within Germany! We exempt you from the DHL costs and the costs of the COD payment method - you only pay the COD charge for the post (currently 2.00 euros). Please note that there can be additional costs depending on payment method! It is generally not possible to deliver free from shipping costs to other countries.

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free shipping in Germany (without asterisk)

When you have an item marked with “free shipping*” (without asterisk) in your order, your whole order is free from shipping costs for delivery within Germany! We waive the DHL costs for you. Please note that there can be additional costs depending on payment method! It is generally not possible to deliver free from shipping costs to other countries outside of Germany.



Shipping costs  within Germany

Free shipping (see above)

0.00
incl. 19% VAT


non free shipping products for shipping by DHL

5.90 €
incl. 19% VAT


 

 

costs for the payment method incurred for delivery within Germany


 

Advance payment

0.00
incl. 19% VAT


giroPay
 0.00
incl. 19% VAT

PayPal
 0.00
incl. 19% VAT.

COD* for Premium free from shipping costs (see above)

0.00 €
incl. 19% VAT


COD
7.00 €
incl. 19% VAT

Express COD
29.99 €
incl. 19% VAT

Express COD Saturday delivery
39.99 €
incl. 19% VAT

EC or cash payment with collection by the customer (Westerkappeln)

handling fee  10.00 €
incl. 19% VAT


Credit Card
 Total value + 1.98%
incl. 19% VAT

Sofortüberweisung
Total value + 0,9%
 incl. 19% VAT

*For payment by COD, there is so-called COD fee, currently 2 euros, to be paid to the deliverer (DHL) on delivery in addition to the invoice amount shown.


Costs for other countries 
(for advance payment):
 

 


Austria,  Balearic Isles (Spain)), Belgium,  Canary Islands (Spain),, Denmark, Faroe Islands (Denmark), Finland, France, Great Britain, Guernsey (Great Britain), Isle of Man (Great Britain), Greenland (Denmark), Irish Republic, Italy, Jersey, Luxembourg, Netherlands, Poland, Slovenia, Sweden, Tristan da Cunha
9.99 €
incl. 19% VAT
(8.40 € net)

Azores (Portugal), Bulgaria, Estonia, Greece, Irland, Corsica, Latvia, Lithuania, Madeira (Portugal), Malta, Monaco,  Northern Ireland, Portugal, Romania, San Marino, Slovak Republic, Spain,  Czech Republic, Hungary, Cyprus, Switzerland
14.99 €
incl. 19% VAT
(12.60 € net)

Andorra, Bouvet Island (Norway), Liechtenstein, Norway, Spitsbergen and Jan Mayen (Nor), Vatican City
29.99 €
incl. 19% VAT
(25.20 € net)

Alaska (USA), Albania, Aleutian Islands (USA), Algeria, American Samoa (USA), Antarctic (Australia), Argentina, Armenia, Azerbaijan, Australia, Bahrain, Brazil, Canada, Caroline Islands, Chile, China (P.R.), Columbia , East Timor, Egypt, Gaza (Israel), Guam (USA), Guantanamo Bay (USA), Hawaii (USA), Hongkong, India, Indonesia, Iraq, Iran, Israel, Jordan, Khan Yunis (Israel), Korea (North), Kuwait, Lebanon, Libya, Malaysia, Morocco, Marshall Islands (USA), Mexico, Midway Islands (USA), New Zealand, Northern Mariana Islands (USA), Oman, Pakistan, Palau Islands (USA), Peru, Philippines, Puerto Rico (USA), Qatar, Saudi-Arabia, Singapore, South Africa, Syria, Taiwan (China), Thailand, Tunisia, Venezuela, United Arab Emirates, United States of America, Virgin Islands (USA), Wake Island (USA), West Sahara (Morocco)
35.99 €
incl. 19% VAT
(30.24 € net)

Bosnia-Herzegovina, Croatia, Georgia, Gibraltar, Iceland, Kazakhstan, Macedonia, Republic of Moldova , Montenegro, Russian Federation , Serbia, Turkey, Ukraine, White Russia
39.00 €
incl. 19% VAT
(32.77 € net)

Afghanistan, Angola, Anguilla (Caribbean), Antigua and Barbuda (Caribbean), Equatorial Guinea, Aruba (Caribbean), Ethiopia, Bahamas (Caribbean), Bangladesh, Barbados (Caribbean), Belize, Benin, Berg Athos (Greece), Bermuda (Caribbean), Bhutan, Bolivia, Botswana, Brit. Virgin Islands (Caribbean), Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Cocos (Keeling) Islands (Austral.), Comoros, Cook Islands (New Zealand), Congo (Dem. Republic), Congo (Republic), Costa Rica, Cuba (Caribbean), Dominica, Dominican Republic (Caribbean), Djibouti, Dutch Antilles, Ecuador, Ivory Coast, Eritrea, Fiji (Oceania), French Guyana, French Polynesia, Gabon, Gambia, Ghana, Grenada (Caribbean), Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti (Caribbean), Heard and McDonald-Islands (Australia), Honduras, Jamaica (Caribbean), Japan, Kenya, Kiribati (Oceania), Korea (South), Kyrgyzstan, Laos, Lesotho, Liberia, Macau, Madagascar, Malawi, Maldives, Mali, Martinique (Caribbean), Mauritania, Mauritius, Mayotte Islands (Comoros), Mongolia, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue/Savage (New Zealand), Norfolk Islands (Australia), Panama, Papua Niugini, Paraguay, Pitcairn, Reunion, Rwanda, Samoa, Sao Tome und PrincipandSenegal, Seychelles, Sierra Leone, Solomon Islands, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Pierre and Miquelon, St. Vincent, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Togo, Tokelau Islands (New Zealand), Tonga, Trinidad and Tobago, Turkmenistan, Turks- and Caicos Islands, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna, Christmas Island (Australia), Yemen, Zambia, Zimbabwe
49.00 €
incl. 19% VAT
(41.18 € net)


Cost of payment methods for shipping to other countries (payment by credit card or PayPal):


PayPal: 
no handlingg fee

Creditcard:  Total amount +2.98% + 0.30€ (incl. 19% VAT.)
Standard handling fee with Credit Card
z.B. 119.99 + 3.58 + 0.30 = 123.87


Explanations

Purchase by COD
COD is only possible for delivery within Germany. For deliveries abroad, it is possible to pay by advance payment, PayPal, or credit card payment. We deliver by DHL. You pay the invoice amount when the respective parcel carriers receive the goods.
For payment by COD, there is so-called COD fee, currently 2 euros, to be paid to the deliverer (DHL) on delivery in addition to the invoice amount shown.


Purchase by advance payment/bank transfer
You have the option to pay for your order in advance by bank transfer.
You thereby save significantly more than 35% of shipping and/or payment costs and, for deliveries abroad, the rather high collection fee!
We wait for receipt of your bank transfer and then deliver your order by DHL after receiving payment.
Please only make the bank transfer once you have received a message from us saying that the goods are reserved for you and have been made available for shipping!
Please definitely put your name on your bank transfer and, if known, your customer number or the order number! This makes it easier to allocate it to your order.
 

Payment by GiroPay
With GiroPay you pay conveniently by online transfer in the online banking of your bank or Sparkasse. Sensitive and personal data are thus exchanged exclusively between you and your bank. Payment via GiroPay normally also means that your order can be delivered quicker! This is because we do not need to wait to receive payment first, but can rather receive a payment guarantee from your bank directly after the GiroPay transfer. Your goods can be sent immediately. There are no handling costs for payments by GiroPay.

You can check whether your bank supports GiroPay with the GiroPay banks check.


Purchase by credit card or PayPal
Your credit card or PayPal account is charged on conclusion of the order.
The handling fee for payments by credit card is 1.98% of the total amount.


Payment by Sofortüberweisung

Sofortüberweisung is an easy to operate direct transfer procedure with the high security standard of online banking and TÜV-certified data protection.
With the secure payment form, Sofortüberweisung automatically triggers a transfer to the end user’s online banking account in real time. The payment amount is transferred directly, and Foto Erhardt immediately receives a real time confirmation. We can therefore send your items immediately.
How it works:

    After selecting Sofortüberweisung as the payment method in the ordering process, you are forwarded directly to Payment Network AG’s secure payment form.
    With Sofortüberweisung, you then commission your bank to carry out a transfer.
    You only need your online banking account for this (PIN and TAN).

    The advantages for you at a glance:

    Easy, without registration
    Log in with familiar online banking account details
    Pay without credit card
    TÜV-certified data protection
    Secure two-stage authentication procedure (PIN/TAN)
     

Purchase by Express
With Express shipping, delivery is guaranteed on the next day!
We should receive your order before 12pm (Monday to Thursday); only then can we guarantee delivery on the next day. For orders on a Friday with a delivery request on Saturday by 12pm, please get in contact with us.
Express is exclusively delivered within Germany, with the exception of the islands.
Items which are not immediately available (three green dots) cannot be delivered by Express.
With Express, there is no delivery to packing stations or post boxes.


Purchase by personal collection
By prior agreement you can also pick up your order directly from our central warehouse in Westerkappeln!
Our head office is staffed Monday to Friday from 8:30am to 5pm. Our employees will happily hand over your order for payment of the purchase price.
Due to time constraints, there can be no consultation and/or instruction on site.
It is only possible to pay in cash or by EC card! There is only a handling fee of 10.00 euros because in the central office we do not have a cash register connected to the goods management system and the payment must be entered into the books entirely manually.


Purchase by branch reservation
You can also have your order reserved directly in one of our branches and collect it there once the goods have been reserved for you in the branch, and the branch have sent you a corresponding notification! By paying in the branch you then accept the sales contract.
It is possible to pay in the branch in cash or by EC card. Please note your bank’s limit for a payment by EC card.
A small reservation fee of 10 euros is charged. This is necessary because, with reservation and purchase in the branch, additional employees outside the Internet team are engaged with assembling, reserving, notifying, and selling the goods.
Under Section 312b (1) of the German Civil Code [BGB], a purchase in the branch does not constitute a distance selling contract. Foto Erhardt GmbH’s terms and conditions of business, as hung up in the branch, apply.

Customs
In the customs forms for packages to countries outside the EU, the value of the items contained in the delivery are listed according to product type.

Customs duties or import charges are imposed once the package has reached the destination country. You are to bear the fees for customs clearance; we have no influence on these fees and also cannot predict what they will be. The customs provisions vary considerably from country to country. If you want more information on this, please contact your local customs office.

For deliveries abroad to non-EU countries, there are additional customs duties, taxes, and fees. You can find further information on customs duties, for example, at
http://ec.europa.eu/taxation_customs/dds/cgi-bin/tarchap?Lang=DE
and on import sales tax at
http://auskunft.eztonline.de/ezto/Welcome.do
and specifically for Switzerland at
http://xtares.admin.ch/tares/login/loginFormFiller.do


Delivery period
We deliver within 1 to 3 working days after receipt of the order/payment. Please look at the relevant product page for any possible exceptions.
Our website shows the availability of every product with symbols and corresponding explanations, with information regarding the expected dispatch date. Depending on the shipping method chosen, our partners DHL or GoExpress will then deliver within the normal dispatch time from Germany. Should there be changes in the expected dispatch date after an order, the customer will be informed about this automatically by email.
Where the goods ordered are not available, we reserve the right not to deliver. In this case we will inform you immediately and immediately reimburse any payment already received.


GoExpress delivery

If you order by 12pm, the delivery is made on the following day from 7am to 12pm. (For orders on Fridays by 12pm, the delivery is made on Monday from 7am to 12pm.) Deliveries within Germany (other than on the islands). COD delivery, no additional COD fee or delivery. It is necessary to ensure that all items ordered are immediately available.


GoExpress Saturday delivery

If you order by 12pm, the delivery is made on the following day from 7am to 12pm. (For orders on Fridays by 12pm, the delivery is made on the Saturday from 7am to 12pm.) Deliveries within Germany (other than on the islands). COD delivery, no additional COD fee or delivery. It is necessary to ensure that all items ordered are immediately available.


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shipping costs information